Frequently Asked Questions

Below, you'll find the answers to the common questions we get asked the most.

Purchases

We collect sales taxes in states where Yacine & Me has an obligation to collect them - you'll see sales taxes applied to your order based on the shipping address that you've selected.

Shopping online can sometimes be frustrating when it comes to finding the perfect fit. We understand that accurate measurements and fit are important to our customer so that they can find the perfect item. Our size chart is a general guideline for average measurements and our sizes will vary depending on the design, cut, style and fabrication. Yacine & Me follows the standard “body conscious” measurements, based on average body measurements for all sizes. Most of our clothing will fit true to size unless otherwise noted on the product page. An easy way to calculate your size is to use our size & fit guide.

Our e-gift cards make the perfect present and are available to send via email. Purchase one to share with your friends and family here. Once the e-gift card is fulfilled, you will receive a separate email that contains a unique code which you can use at checkout to redeem its value. Please check your junk and spam inbox just in case it's hidden away.

We want you to feel confident about shopping on our site. Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Only one (1) promotional code may be applied per order. Unfortunatly, we cannot apply promo codes to past orders.

If you received a wrong or damaged items, please contact us at orders@yacineandme.com so we can make it right.

My Account

You do not need to register for an account before placing an order. You may register for an account as soon as you have finished shopping or check out as a Guest. Our account registration process is fast and will save you time for future purchases.

You will not be required to re-enter your shipping or billing addresses every time you order on yacineandme.com. Whenever you place your order, it will be delivered to the registered address on file, unless you direct us to do otherwise. You can browse, shop, and complete your order later if you’d like – we will keep track of the items you've added in your shopping bag so that when you come back later, you will not have to re-select the items again. Please note that placing items into your shopping cart for purchase later will not guarantee the item’s availability.

Shipping

Currently, Yacine & Me ships products within the continental U.S. only.

We offer free standard shipping on all purchases over $70.

Please allow 3-5 business days of processing time from when your order is placed to the time it is shipped. Please note that during periods of unusually high volume such as holidays, sales, and promotions, our processing time may be extended to 7 business days. Visit our shipping process page to get a closer look at how we handle shipping.

We have a variety of shipping options to meet your expectations when you checkout. Once your order is processed, you will receive an email with a tracking number. Please check you junk and spam folder if you do not see your confirmation email.

Please allow 3-5 business days of processing time from when your order is placed to the time it is shipped. Under unusual circumstances (e.g., holidays, sales, and promotions periods) of extremely high volume, please allow us 7 business days of processing time. We have a variety of shipping options to meet your expectations.

Return & Exchanges

You can return Yacine & Me products within 30 days of purchasing. Please carefully read our return & exchange policy before contacting us at returns@yacineandme.com. Follow our instructions so that we can process your return and send you a return shipping label.

Certain types of items cannot be returned, like "final sale" products, custom products (such as special orders or personalized items), gift cards, jewelry, and personal care goods (such as beauty products). Additionally, bodysuits, tights, swimwear, fashion face covers, hats, fashion, and styling body tape cannot be returned or exchanged for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Payments

We currently accept Visa, Mastercard, Discover, Paypal, Amazon Pay, Venmo, and Yacine & Me E-Gift cards.

If your order has been canceled, please contact your financial institution to verify your payment method and if you still need assistance, please contact us by email at orders@yacineandme.com.

Most declined payments happen because of an incorrect billing address. Please make sure that your address is entered correctly. If the problem persists, please reach out to your banking institution.

Product Restocking

We're all about giving you the best, exclusive and unique styles. But, because they're produced in limited quantities, they do sell out quickly. Missed your favorite item last time? Don't worry! You can easily jump on our waitlist to make sure you don't miss out next time.

Reviews

We love to hear from our customers. Log into your account, then click on your "past orders”. From there, you can write a review for your previous purchases.

You can only write one review per item in your purchase history.

Contact Us

We typically respond to emails within 24-48 hours. Please note that during periods of high demand it might take us 72 hours to respond. Please don’t forget to include your name, phone number and order# to avoid potential delays in response.

You can fill out a form to contact our customer care team or contact us by email:
Orders: orders@yacineandme.com
Returns: returns@yacineandme.com
Site Experience: siteexperience@yacineandme.com
Policies: policies@yacineandme.com
Queries: hello@yacineandme.com